HaasAudio
Products
Features
Pricing
Support
Support Center
Contact Support
Name
Email
Subject
Select a topic
Technical Support
Billing
Other
Message
Send Message
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Response Time: Within 24 hours
Frequently Asked Questions
General Questions
What operating systems do your plugins support?
Our plugins are compatible with both Windows and macOS operating systems.
Are your plugins CPU-intensive?
No, our plugins are optimized for low CPU usage, ensuring smooth performance even on older systems.
Do I need an internet connection to use the plugins?
You only need an internet connection for initial download and activation. After that, the plugins work offline.
Can I transfer my plugin license to another user?
Licenses are non-transferable and intended for the original purchaser only.
Technical Questions
How do I install your plugins?
Download the plugin file from your account, unzip it, and follow the installation instructions in the README file included.
Where do I find the installed plugin in my DAW?
After installation, your plugin will appear in the effects or instrument menu of your DAW under "HaasAudio."
What should I do if my plugin doesn't appear in my DAW?
Ensure your plugin folder path is correctly set in your DAW's preferences. If the issue persists, reinstall the plugin and restart your DAW.
Are your plugins VST3 or AU compatible?
Currently, our plugins support VST3 formats. AU support is coming soon.
Purchase and Support
Can I use my plugins on multiple computers?
Yes, our licenses allow installation on up to two devices for personal use.
What is your refund policy?
We offer refunds within 14 days of purchase if the product hasn't been downloaded or activated.
How can I contact support?
You can reach our support team at support@haasaudio.com for any inquiries or issues.